Policies & Conditions

Big Red Booking Policies and Conditions

  • Check-in time is 3:30pm and check-out is 12:30pm. Check-out time must be adhered to. (A fee of $50 per hour per floor will be applied for late check-outs).
  • Housekeeping service is not provided. The chalet is new and will be very clean on your arrival. We ask that you leave it the same way. More information will be supplied with your rental instructions as to what is expected.
    • If the chalet is left in an unsatisfactory condition at time of check-out, a cleaning fee of $125 per suite will be charged.
  • No Smoking and No Pets are strictly enforced.
  • Minimum 2 night stays; 4 nights during holidays
  • All prices are quoted in Canadian dollars and are subject to 5% GST
  • Visa and MasterCard are accepted for payment.
  • When booking in advance, 25% of total rental cost is due immediately (non-refundable). The balance is due 30 days prior to arrival. Non-payment by the due date will be treated as a cancellation and the Owners (Big Red Chalet) may re-let the property.
  • A refundable damage deposit of $300 per suite or $600 for the whole chalet is required when balance of full rental fees are paid.
    • This damage deposit will be held against:
      • 1) Loss or damage during your stay.
      • 2) Cleaning charges if the property is left in an unsatisfactory condition
      • 3) If the chalet policies are not adhered to.
      • 4) Late check-out fees
    • The person booking the chalet and therefore accepting responsibility for the rest of the guests, must be 25 years of age or older, and MUST be staying in the chalet for the entire length of the reservation. Any reservations made under false pretences will be subject to forfeiture of advance payment of rent, and the party will not be permitted to check-in, or the party will be required to leave.
  • Cancellation: Any request to cancel a booking must be sent in writing to the Owners. 25% of total rental fees are non-refundable. The Owners will offer the property for rent and will use whatever means considered reasonable to re-let the property for the period booked. If the Owners are successful, the applicants will be refunded the difference between moneys that have been paid (the 25% deposit is non-refundable in ALL cases) less the sums receivable for the re-letting.
  • For respect of your neighbours, please keep noise and music to a minimum after 11.00pm.
  • The Owners reserve the right to repossess the property at any time where damage or nuisance has been caused by the tenant or any member of the party. In such an event the Owner shall not be liable to make any refund whatsoever.
  • Big Red Chalet is not responsible for road conditions, weather conditions, snow or trail conditions, resort issues or closures, power or utility outages.
  • No refunds will be made for unused days.
  • The Release and Waiver of Liability, Assumption of Risk and Indemnity Agreement will be observed by the responsible renter and his/her guests.
  • The published and provided Rental Instructions will be observed and adhered to by the responsible renter and his/her guests.